Responding to Twitter Criticism: How a Tweet About Bitcoin Made Me “Superficial”and “Disingenuous”

Anyone who knows me, knows that I love my job. If you've read my blog, you know that I love my job. So after I go home at night and cook dinner, I typically start part 2 of my job: catching up on my tech articles. This past Sunday, I was catching up, and came … Continue reading Responding to Twitter Criticism: How a Tweet About Bitcoin Made Me “Superficial”and “Disingenuous”

Finding Your Brand’s Voice – A Lesson I Learned the Hard Way

One of the least talked about, but most important things a community manager is responsible for is the brand's tone.  It's a huge responsibility, as the community manager helps shape the perception of a brand with it's online audience. In fact, for that very reason, some companies' social media team is part of the PR … Continue reading Finding Your Brand’s Voice – A Lesson I Learned the Hard Way

Did Charlie Sheen Just Invent the Social Media Press Conference?

Is it a stretch to liken Charlie Sheen joining Twitter to a company calling for an unscheduled press conference?  Probably.  But that's exactly what March 1st, 2011 felt like. Let's talk about the Press Conference vs. the Sheen Conference. Phase 1: The "Pre-Announcement" Press Conference: A media alert is sent out Sheen Conference: Charlie Sheen … Continue reading Did Charlie Sheen Just Invent the Social Media Press Conference?